Notice and Takedown Procedure

Last updated: October 18, 2025

1. Reporting Abuse

Do you suspect abuse through our network or by our customers? We take every report seriously and act according to the Notice and Takedown procedure.

What Can You Report?

• Copyright infringement - Illegally shared content
• Illegal content - Criminally prohibited material
• Spam sending - Unsolicited bulk emails
• Hacking activities - Unauthorized access to systems
• Phishing - Fraudulent websites or emails
• Other forms of abuse - Anything that violates our terms

Contact

Email: sec@kroescontrol.nl Response time: Within 1 business day

2. Procedure

Our Notice and Takedown procedure follows these steps:

Step 1: Submit Report

Send a detailed report to sec@kroescontrol.nl with:

• Identification of the infringing content (URL or description)
• Proof of your rights or the infringement
• Your contact details
• Good faith declaration

Step 2: Investigation

We investigate your report within 1 business day:

• Clearly illegal - Immediate action
• Questionable - Further investigation and contact with involved parties
• Unfounded - Rejection with reasoning

Step 3: Action

If justified, we take appropriate measures:

• Make content inaccessible
• Warning to customer
• Suspension of services (in case of serious violation)
• Report to authorities (if necessary)

Step 4: Follow-up

You receive feedback about:

• Our findings
• Action taken
• Next steps (if applicable)

3. Required Information for Valid Report

For effective handling of your report, we need:

Content Identification

• URL or location of the infringing content
• Description of the material
• Screenshots or other evidence (if possible)

Proof of Rights

• Ownership proof (e.g., copyright registration)
• License documentation (if applicable)
• Other relevant documents

Your Information

• Full name
• Organization (if applicable)
• Email address
• Phone number
• Postal address (optional)

Declaration

• Good faith declaration that you are acting in good faith
• Signature (digital or physical)

Email Template

Subject: Notice and Takedown - [brief description]

Dear Sir/Madam,

I, [name], representative of [organization], hereby report
content at [URL] that infringes on [right/law].

Evidence: [description + any attachments]

Contact:
- Name: [...]
- Email: [...]
- Phone: [...]

I declare in good faith that the above information is correct
and that I am authorized to make this report.

[Signature/name]

4. Response Times

We commit to the following response times:

Urgent cases: In case of acute danger (e.g., active hacking, serious privacy breach), we act as quickly as possible, often within hours.

5. Counter-Notice Procedure

As content owner, you can submit a counter-notice within 14 days after removal:

Requirements:

• Identification of the removed content
• Declaration that removal was unjustified
• Proof of legitimacy
• Consent to legal arbitration

Process:

1. Counter-notice to sec@kroescontrol.nl
2. We assess the counter-notice
3. If justified counter-notice: restore content
4. In case of dispute: legal arbitration or court

6. Abuse of Notice and Takedown

Warning: False or malicious reports are punishable!

Sanctions for abuse:

• Rejection of future reports
• Reporting to authorities
• Possible legal action for damages
• Cost recovery

We expect all reports to be made in good faith.

7. Legal Basis

This procedure is based on:

• Copyright Act (Netherlands)
• E-commerce Directive (EU) - Article 14
• Digital Millennium Copyright Act (DMCA) - For international compliance

Contact

For Notice and Takedown reports or questions about this procedure:

Email: sec@kroescontrol.nl Response time: Within 1 business day Urgent: Mention “URGENT” in subject for acute danger

General questions: For non-urgent questions about this procedure, you can also contact us via info@kroescontrol.nl.

More Information

• Privacy Policy
• Terms and Conditions
• Anti-Spam Policy